FAQ

Welcome to the ultimate DGCustomerFirst Survey FAQ page, where we answer all your questions about the Dollar General Customer Satisfaction Survey and the chance to win a $100 gift card.

Whether you’re a first-time participant or a returning shopper looking to enter the sweepstakes again, this page will help you understand everything about the process from eligibility and entry to winning and rewards.

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DGCustomerFirst.com Survey – Frequently Asked Questions (FAQs)

  • Question: What is DGCustomerFirst.com?

Answer: DGCustomerFirst.com is the official online survey platform of Dollar General, created to gather real-time feedback from customers about their in-store experience. As a thank-you, participants are entered into a monthly sweepstakes to win a $100 Dollar General gift card.

  • Answer: Is the DGCustomerFirst survey legit?

Answer: Yes, the DGCustomerFirst survey is completely legitimate and sponsored directly by Dollar General. It is not a scam or third-party promotion. All information is collected to improve store performance and customer service, and the sweepstakes is run under official rules.

  • Question: Who is eligible to take the DGCustomerFirst survey?

Answer: To be eligible:

  • You must be a legal resident of the 50 U.S. states or the District of Columbia
  • You must be at least 18 years old
  • Employees of Dollar General, its affiliates, or immediate family members cannot participate
  • You can only submit one entry per sweepstakes period (usually monthly)
  • Question: Do I need to make a purchase to enter the sweepstakes?

Answer: No. While most entries are made via receipt-based surveys, a purchase is not necessary to participate. You can enter using a mail-in method (explained below) without buying anything.

  • Question: Where do I find the survey code on my receipt?

Answer: Your 15-digit survey code is located near the bottom of your Dollar General receipt. You’ll also need the store number, date, and time of your purchase.

Make sure to keep your receipt safe it expires 7 days after the date of purchase.

  • Question: How do I take the DGCustomerFirst survey online?

Answer: Follow these simple steps:

  • Visit www.DGCustomerFirst.com
  • Enter your 15-digit survey code, store number, and visit details
  • Answer all questions honestly based on your recent shopping experience
  • Submit your contact information (name, email, phone) to enter the sweepstakes

The whole process takes 5–7 minutes.

  • Question: What questions will the survey ask me?

Answer: The survey will ask you to rate your experience based on:

  • Store cleanliness and organization
  • Friendliness and professionalism of employees
  • Product availability and pricing
  • Checkout experience
  • Overall satisfaction

There may also be open-ended fields for additional comments or suggestions.

  • Question: Can I enter without taking the survey?

Answer: Yes. If you don’t have a receipt, you can use the mail-in method:

  • On a 3½″ × 5″ postcard, handwrite your full name, address, email, phone number, and date of birth
  • Mail it to the sweepstakes address provided in the official rules (check DGCustomerFirst.com for current address)

Only one mail-in entry per month is allowed per person.

  • Question: How often can I enter the sweepstakes?

Answer: You can enter once per person per entry period, whether online or by mail. Most entry periods are monthly, so mark your calendar to participate every month for a new chance to win.

  • Question: What do I win by completing the DGCustomerFirst survey?

Answer: Each eligible participant is entered into the sweepstakes for a chance to win a $100 Dollar General gift card. This card can be used for in-store purchases on groceries, personal care, home goods, and more.

Occasionally, some survey participants may also receive bonus coupons, such as $3 off a $15 purchase though these offers are not guaranteed.

  • Question: How are winners chosen and notified?

Answer: Winners are selected through a random drawing conducted after the end of each sweepstakes period.

If you’re selected, Dollar General will contact you using the email address or phone number you provided during the survey or mail-in entry.

Winners may be asked to verify their identity and complete an affidavit before receiving their prize.

Conclusion

The DGCustomerFirst survey offers an easy and rewarding way for Dollar General shoppers to share their experience and win real prizes. Whether you shop regularly or occasionally, your feedback counts and it could be your ticket to a $100 gift card.

Still have questions not listed here? Feel free to reach out through Dollar General’s support channels or check the sweepstakes rules page for the latest updates.

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